Cancellation Policy
Simple, flexible policies for canceling subscriptions or offboarding society accounts.
1. Society Subscription Cancellation
Society Administrators can cancel or downgrade their SocietyHub plan at any time through the Admin Settings billing section or by sending a formal email to billing@societyhub.in. Cancellation will take effect at the end of the current billing cycle.
2. Data Backup & Export Before Cancellation
Before your cancellation takes effect, admins can download complete backups of visitor logs, financial ledgers, resident directory lists, and complaint history in CSV/Excel formats from the Reports module.
3. Resident Account Deactivation
Individual residents who sell or vacate their flat can request account deactivation directly through their app settings or ask their society administrator to mark their unit status as Vacated.